Case Study at a Glance
Learn the problem we've helped solved
Toshiba Indonesia
Overview
Toshiba Indonesia sells consumer electronic goods from AC to TVs to refrigerators. Not only do they sell these goods; but they also make sure that their customers enjoy strong customer service supprot.
Problem
They would send their technicians daily to the customers to perform different jobs to fix different things. The difficulty is to manage these workforce since they would need to go at least 2-3 times before the problems were fixed.
Solution
Through using Sales1, they are able to:
- Create work order and get customer confirmation on the go.
- Connect to ERP & inventory system to check on spare-part availability. This reduces the number of times they need to go go back to office to check on SP availability.
- Get customer confirmation through signature.
- Track location of work force.
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